Will my delivery be impacted by Covid-19?

We ship Australia and worldwide 5 days a week (excluding public holidays) from our Sydney warehouse. Depending on our courier or postage service at the time of your order, your delivery may incur a delay during Covid-19. It’s a crazy time for all online businesses so please bear with us. For any delays over 7 days, please kindly contact us at admin@maema.com.au and we will be happy to help you locate your parcel. We will ensure you are feeling fresh and clean as soon as possible and appreciate your patience. 

How long does delivery take? 

For all orders within Sydney, please allow 1-2 business days upon receipt of payment. If you are outside of Sydney, you can expect your delivery to arrive within 3-5 business days. For international orders, please allow up to 14 days for delivery. Please note:international orders can take longer due to the impact of Covid-19 on courier delays.

How can I track my parcel? 

You will receive a tracking number via email once your parcel has been shipped. You will be able to track your parcel online.

If you have received a product that is damaged or faulty, please take a photo and contact us at admin@maema.com.au within 7 days of delivery to arrange a replacement / refund. It is our highest priority to ensure you are satisfied with our products and customer service. 

To change your delivery address please email our team ASAP at admin@maema.com.au with your order number and make sure the email subject is as follows: ‘URGENT DELIVERY ADDRESS CHANGE’.

What are your methods of payment?

VISA, MASTERCARD, SHOP PAY, APPLE PAY,GOOGLE PAY & PAYPAL

Can I use multiple discount codes? 

Unfortunately, our store only allows one discount or promotional code per order.

What currency will I be charged in?  

All online orders placed are in Australian dollars.

Email us at admin@maema.com.au to find out how you can wholesale our products and for stockist inquiries.

PREPARED DEMO CONTENT

• Where customers can track their orders?
• Is it possible to change the order and how it can be done?
• How to take care about XX item?
• If customer received only part of the whole order, what should be done?
• Can a loyal customer get a discount? 
• When is the next promotion?
• Can the seller send you product test samples?
• Privacy policy.
• How can an order be cancelled? 
• If an order is shipped, separately will there be double shipping charge? 
• Customs fees and/or taxes for international orders.